T & C's - HR Vacations

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TERMS
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T & C's


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HR Vacations strongly advise that you have adequate holiday insurance with medical & cancellation travel cover before you travel, which will cover your booking

The signing of the booking form by the party leader confirms acceptance of the terms and conditions below and shall be binding on the persons listed on the booking form intending to occupy the premises (or any subsequent amendments to this list).
  • No all-male parties or parties of guests who are all under the age of 21 will be accepted. No pets allowed unless agreed between the 1st January and the 31st March for which there will be an extra cleaning charge if the owners agree.
  • For the comfort of guests this is a no smoking villa.
  • To ensure comfort, security and peace of mind our home is registered with the state authorities and is in full compliance with all relevant legislation.
  • The owners will not guarantee to hold any dates until a non-refundable deposit of 25% of the total booking is paid. We do advise where possible to ensure you book to coincide with any travel arrangements. If you are booking in advance, we may have a little flexibility by a day or 2 depending on other bookings to move your dates to accommodate flights, please check with us first.
     
Payment and Cancellations

On booking: A Non-refundable 25% Deposit of the total booking, must be paid within seven days of provisional booking. Upon receipt of deposit, we will send confirmation of receipt of the money.
 
  • 10 weeks prior to arrival date: Full balance due and $500 per stay Security/damages deposit.
  • Upon receipt of full balance and security deposit, we will send any relevant information you need along with the relevant access codes.
  • In the event of cancellation, the owners reserve the rights to apply the following charges. Cancellation must be received by the owners in writing and this should be from the lead name of the party, as per the booking form, and will be taken from the date of receipt by the owners: -
  • Cancellation: 10 weeks or more prior to date of arrival - Loss of deposit and any other monies received.
  • Cancellation: Date of arrival - up to 10 weeks prior to date of arrival 100% of rental cost and any other monies received.
  • Failure to pay the final balance by the due date (10 weeks prior to arrival) may result in loss of the booking and deposit.
  • If we do not receive the payment we will endeavour to contact the guest but if we receive no payment or communication, then unfortunately we reserve the right to cancel the booking and retain the deposit.
  • If you do have a problem, please contact us as soon as possible to discuss the matter.

             
Rental Period

The villa is available for your use from 4.00pm local time on the day of arrival and we would ask you to vacate by 10.00am local time (EST) on the morning of departure.
 
  • Should you wish to arrive earlier or leave later than these agreed times, please contact the owners to see if it is possible.
  • Late departure without prior agreement may incur an additional charge which will be equivalent to one day/night charges.

The Client Agrees

a) To pay the full cost of any breakages, losses or damage to the property (the Letter’s Management Company will be sole arbitrators on cause of damage or loss).
b) To take good care of the property and leave it in a clean and tidy condition at the end of the holiday.
c) To report any damage or loss immediately it is discovered to the Letter’s Management Company in Florida.
d) To permit the Letter or their Agents reasonable access to the property to carry out any maintenance if necessary.
e) Not to sublet or share the property except with persons nominated on the Booking Form.
No liability is accepted by the Letter for loss of main services or failure of appliances, nor for the consequences of the actions or omissions of persons who may control supply of mains service, nor any actions taken in the vicinity of the property by any authority over which there is no control by the Letter. A Wi-Fi Internet connection is provided for guests use. Please note that this service is provided free to guests. The letters will use their best endeavors to ensure that the service is available for use, but cannot be held responsible for any failures, or non-availability, of communication lines

Liability

A security deposit of $500 per stay will be due, a link will be sent to you before checking in. This is refundable, subject to a satisfactory check of our home by our management company, once you have enjoyed your stay and vacated. For your peace of mind, our local management company checks our home before your arrival and after your departure and will advise us of any damages. This may include additional cleaning costs for removal of stains due to spillages. We reserve the right to retain the security deposit (either in part or full) to cover damage. Receipts for repairs/ replacements will be provided in the unlikely event that such retention of the security deposit is required. We reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment.

Travel Arrangements

Whilst the owners are happy to pass on recommendations for travel agents and car hire companies etc. we do not accept any responsibility for any problems or issues experienced using these companies.
 
  • Travel arrangements are the sole responsibility of the guest.

Force Majeure

The owners of the property or their agents, will not be liable for any loss or delay occasioned by any of the following: Strikes, Riots, Political Unrest, Hostilities, War or Threat of War, Terrorist Activity, Industrial Disputes, Fire, Flood, Technical Problems to transport, Aircraft Grounding, Closure of Airports, Weather conditions or any other event beyond their control.

Safety & Security

To comply with state fire regulations under no circumstances may more than the maximum number of persons identified on the booking form occupy the property.
 
The swimming pool is used entirely at the guest’s own risk. No diving is allowed, and children must be supervised at all times whilst in the pool area. Glass is not permitted in the pool area at any time. Please use the plastic items provided.
 
Florida has a sub-tropical climate and care must be taken with uncovered food left out on surfaces for long periods of time, this can attract insects very quickly, so we advise to cover any food with foil or wrap & store in the fridge or cupboards. If we have to call in pest control, because of this we will have to recharge the guest for this added expense.
 
We would advise you that you keep our management company’s telephone number with, should you need them, and you are not in the house, this can be found on the cover of the Villa manual.

Complaints

In the unlikely event of a problem arising whilst you are on holiday (relating to our villa) you should immediately contact our management company who will seek to resolve the matter speedily.
 
Your satisfaction with our villa is very important to us and should you consider that the matter is of a serious nature, we ask you to contact us direct immediately via email or within 7 days of your departure from our villa.
 
However, if the problem has not been reported to the management company then we cannot accept any responsibility.

Disclaimer

LIABILITY – The property is privately owned and neither the owners nor the management personnel accept any responsibility whatsoever for personal injury, accidents, loss or damage to persons or personal effects, however caused.
 
The owners and their agents reserve the right of entry at any time (this includes such workers as pool maintenance, gardeners etc.)
 
Whilst all information supplied is deemed to be correct to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form any part of contract.
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